Last updated: March 9, 2025
Pleasure Island Holdings LLC ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.pleasureisland.nyc and purchase products through our eCommerce store powered by Webflow.
By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree to these terms, please do not access or use our website.
1. Information We Collect
We collect information in the following ways:
1.1 Personal Data
When using our website, you may be asked to provide certain personally identifiable information, including:
· Name
· Email address
· Shipping address
· Billing address
· Phone number
· Payment information (processed through third-party payment processors)
· Any other information you choose to provide
1.2 Payment Data
We use third-party payment processors (e.g., Stripe, PayPal) to process transactions. We do not store or collect your payment card details. That information is provided directly to our payment processors, whose use of your personal data is governed by their privacy policies.
1.3 Automatically Collected Data
When you visit our website, we may collect certain information automatically, including:
· Your IP address
· Browser type and version
· Operating system
· Device information
· Referring URLs
· Pages you viewed
· Time and date of access
· Cookies and tracking technologies (see Section 4)
1.4 Google Analytics and Tracking Technologies
We use Google Analytics to collect and analyze data about website traffic and user behavior. Google may collect information such as your IP address, browser type, device information, and interactions with our site. You can manage your preferences or opt out via Google's Ads Settings.
1.5 Email Marketing via Klaviyo
We use Klaviyo for email marketing and customer communications. If you opt-in to receive emails, your email address and engagement data (e.g., open rates, click-throughs) may be collected. You can unsubscribe at any time by clicking the "unsubscribe" link in our emails.
2. How We Use Your Information
We use the information we collect to:
· Process and manage your orders
· Send order confirmations, invoices, and updates
· Respond to inquiries and support requests
· Improve our website, marketing, and customer service
· Send marketing communications if you have opted in
· Analyze website traffic and trends using Google Analytics
· Manage email marketing campaigns through Klaviyo
· Comply with legal and regulatory requirements
3. Sharing Your Information
We may share your information with:
· Service Providers (e.g., payment processors, shipping companies) to fulfill orders and services.
· Webflow (our website host), which may collect data on our behalf. See Webflow's Privacy Policy.
· Google Analytics for website tracking and analytics. See Google's Privacy Policy.
· Klaviyo for email marketing. See Klaviyo’s Privacy Policy.
· Legal Obligations if required by law, court order, or government request.
· Business Transfers in case of a merger, acquisition, or asset sale.
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance your experience. You can control cookies through your browser settings or opt out via the Network Advertising Initiative.
5. Data Security
We implement administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
6. International Data Transfers
Your data may be processed in countries with different data protection laws. We take appropriate safeguards to protect your information in compliance with applicable regulations.
7. Your Rights and Choices
You have the right to:
· Access and update your personal data
· Request data portability
· Opt out of marketing communications
· Request data deletion (subject to legal obligations)
· Manage cookie settings through your browser
8. Compliance with Global Data Privacy Regulations
We comply with GDPR (EU), CCPA (California), PIPEDA (Canada), LGPD (Brazil), and other applicable laws.
8.1 GDPR (For EU Users)
Right to Access, Rectification, Erasure, Restriction, Portability, and Objection
Right to Withdraw Consent
Contact us at service@pleasureisland.nyc to exercise your rights.
8.2 CCPA (For California Residents)
Right to Know, Access, Deletion, and Opt-Out (we do not sell personal data)
Right to Non-Discrimination for exercising your privacy rights
Contact us at service@pleasureisland.nyc.
8.3 PIPEDA (For Canadian Users)
Right to Access, Correction, and Withdraw Consent
Contact us at service@pleasureisland.nyc.
8.4 LGPD (For Brazilian Users)
Right to Access, Correction, Portability, Deletion, and Information
Contact us at service@pleasureisland.nyc.
9. Third-Party Links
Our website may link to external websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our website is not intended for children under 13. If we learn we have collected such data, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date will reflect any changes. Please review periodically.
12. Contact Us
For any privacy-related questions, contact us at:
Email: service@pleasureisland.nyc